A company is not just structures and systems – it’s people. Empower your employees and customers to grow with you!

Empowering in Customer Facing

A tailored program for international businesses, whose aim is to strengthen their performance and create lasting relationships. This relates to both the team itself, as well as to the internal and external customers in an organisation based on common values . The program can be conducted in: Polish, English or German.

Make your employee and team want to achive goals for himself/herself and your business

Positively Productive Team

The aim of this part of the program is to strengthen the team in achieving results while having a positive attitude to tasks and people.

Working with a team is a process based on  coaching facilitation preceded by a diagnosis of the initial situation. It helps to build the awareness of  where the team is now and inspires to move towards high motivation and high performance.

Participants will practice and experience:

  • 7 competencies of productivity based on the team resources: Goals& strategies, Alignment, Accountability, Resources, Decision Making, Proactive and Team Leadership
  • 7 competencies of a positive attitude based on the team resources: Trust, Respect, Camaraderie, Optimism, Values Diversity, Communication, Constructive Interaction

After completing this part of the program, participants:

  • know their purpose and values, which are consistent with the team’s ones
  • have knowledge and skills about functioning of their positively productive team and are able to apply them
  • are aware of taking responsibility for the success of the entire team

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs

Customer as your business partner

The aim of this part of the program is to strengthen a good and long-lasting relationship with internal and external customers, which results in better performance of your business.

Working with a team is a workshop process using coaching and training methods. This leads to the development of high performing customer facing that maximizes your competencies and skills.

Participants will practice and experience of how to:

  • recognise customer needs and adress the right solutions
  • communicate with the customer clearly, focusing on achieving the goal in a given time
  • build credibility and trust in the relationship with the customer
  • build a positive attitude towards working with the customer by separating the situation from the person
  • manage your own and customer’s emotions
  • transform challenging situations with the customer to an opportunity of growing the business

After completing this part of the program, participants:

  • know their strengths in relations with the customer and are able to apply them
  • have practical knowledge in  managing customer relations  also in difficult situations
  • are aware of their role in the organization in  building a good and long-lasting relationship with the customer

„Leadership is not a rank or a position, it is a choice – a choice to look after the person to the left of us and the person to the right of us”- Simon Sinek

Leader as personal development partner

The aim of this part of the program is to provide leaders with management tools to create the new organisational culture focusing on people, that act at their highest potential. As a result, the potential and involvement of employees in achieving the company’s goals in an atmosphere of trust increases . It helps in making changes, stimulating creativity, making decisions, increasing independence and employee responsibility.

Working with leaders is a workshop session based upon mentorcoaching methodology. Following the process the leaders will learn how to effectively implement their new skills in team management.

Participants will learn and practice :

  • assumptions, principles and possible applications of coaching management style
  • differences between coaching, mentoring, counselling and guidance and how to quickly adapt to situations
  • strengthening the employee’s agency and responsibility through suitable coaching models (GROW, STAGES, GOLD)
  • active listening, asking the right questions to change perspective and understand the needs of the employee
  • supporting development with the use of coaching tools (including Disney strategy, ABCD, goal grid, mentor table, as if and others)

After completing this part of the program, participants:

  • are able to put into practice the coaching management style that supports engagement, achieving goals, solving problems and developing employees
  • know how to effectively talk and inspire using active listening and asking the right questions and can apply them
  • are aware of their role in building employee self-awareness and taking responsibility for their decisions and actions